Shop Policies – Cesar's Way
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Shop Policies

Which credit cards do you accept?
We currently accept Visa, MasterCard, American Express, Discover Card and PayPal. 

When will my order arrive?
Please allow up to two (2) business days from purchase date for your order to be processed and shipped. Expedited orders are shipped same day if placed by 10 AM PT. See below for an estimated transit time according to shipping method.

  • Standard Shipping: Arrives within 7-14 business days via USPS
  • FedEx Ground: Arrives within 5-7 business days
  • FedEx 2nd day: Arrives within 2 business days if placed before 10 am PT, note if placed after 10 am PT Wednesdays arrival can take up to 5 days
  • International Standard Shipping: Arrives within 14-30 business days via Postal Mail
  • FedEx International Economy: Arrives within 5-10 business days

You will receive an email notification when your order is shipped. Please note that we do not charge your credit card until your order is actually shipped, although a temporary authorization for the charge amount may appear on your credit card statement. If an item in your order is out of stock, we will notify you via email with available options. If an item is on pre-order, please note that all items on order will ship immediately except for the pre-order item, which ships according to release date.

To which countries do you ship?
We ship to most addresses in the U.S. and Canada (including Alaska, Hawaii and U.S. Territories). U.S. Territories including: American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. We also ship many products to APO/FPO destinations and many countries internationally. You can view the full list of countries eligible for shipment at checkout.


CUSTOMERS ORDERING FROM OUTSIDE OF THE U.S.: Please note that you are responsible for any additional taxes, GST/HST, VAT, fees, customs duties, or brokerage charges normally imposed for import items in your country. These are not included in our shipping charges.

What methods can I choose for shipping?
We offer a flat-rate fee for our customers who choose our standard shipping option. Your local post office will deliver your order if “Standard Shipping” is selected. For those who desire faster service, we have FedEx shipping options available: FedEx Ground, FedEx 2-Day, and FedEx International Economy.


CUSTOMERS ORDERING FROM OUTSIDE OF THE U.S.: Please note that you are responsible for any additional taxes, GST/HST, VAT, fees, customs duties, or brokerage charges normally imposed for import items in your country. These are not included in our shipping charges

Can I order by phone?
Unfortunately, we do not take phone orders at this time.

Can I use a check or money order to pay?
Yes. You can purchase Cesar Millan products by sending your check or money order to:


Cesar's Way Inc.
Attn: Customer Service
P.O. Box 57857
Sherman Oaks, CA 91413

If paying by check or money order, please make sure to include:

  • A check made out to Cesar's Way Inc. for the total amount of the order, including applicable taxes and shipping fees
  • Contact information, including phone number, email address, and shipping address
  • A list of products you would like to order, including size, color, and quantity


PLEASE NOTE: If you would like to make a donation to the Cesar Millan Foundation along with your mail order, please enclose a separate check or money order made out to the Foundation.

IMPORTANT:For orders shipping to California, add 9% tax. To calculate actual shipping costs, place the items you would like in the shopping cart, then click Continue Checkout. On the next On the next screen, enter your country, state/province and zip/postal code if available, then click calculate. The cart will show total applicable taxes and shipping without placing an order.

CUSTOMERS ORDERING FROM OUTSIDE OF THE U.S.: Please note that you are responsible for any additional taxes, GST/HST, VAT, fees, customs duties, or brokerage charges normally imposed for import items in your country. These are not included in our shipping charges. All prices shown on the site are in U.S. Dollars. Your total amount will be converted your country’s currency by your credit card company at the exchange rate then in effect. Additional fees may apply. Check with your bank or credit card issuer for details on their currency exchange policies and fees.

 Is there a limit to how many items I can purchase?

No.

How can I check on an order I placed or get more information on Cesar Millan products and policies?
If you don't have an account, please call (818) 933-5000 or 001-818-933-5000 for international customers, or via email at orders@cesarsway.com.

How can I sell Cesar Millan products at my store? (Wholesale customers)
If you would like to sell Cesar Millan products on your website, online store, or retail store, please visitcesarmillanwarehouse.com to learn more, or contact us at products@cesarsway.com.

How do I make a return or exchange?
All returns or exchanges must be made within 30 days of receipt of the original, unused product, and shipping charges are only refundable in the case of shipping errors or damaged merchandise. All exchanges must be for similar products. Cesar's Way Inc. policies for specific products are as follows:

 

  • DVDs:We only accept returns of DVDs that are unopened or were damaged during shipping. Damaged/defective exchanges are for the same title(s) as originally ordered, no exceptions.
  • Books:We can only accept returns of these items that are in original, mint condition. Hardcover books must have undamaged slipcovers.
  • Dog Collars, Backpacks and Accessories:The product must be sanitarily clean and undamaged. We would prefer that you include the original packaging, but inclusion of these two items are not necessary for a refund or exchange.
  • Dog Beds & Dog Apparel: This product must be received clean and unused with tags still attached. If a product is received used, or without the tags attached, only 50% of the total product cost will be refunded.
  • Dog Bones and Treats:Returns on edible dog products are handled on a case by case basis. Please email us with the reason you would like to return them at orders@cesarsway.com.


Shipping Errors: Please notify Cesar’s Way Inc within five (5) business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.

10% Restock Fee on Returns: A ten percent restocking and return fee will be withheld from refunds for all returns, except those due to shipper error in product selection or quantity. This fee does not apply to exchanges.

Include in your return package: The reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely. If you are exchanging a Pack Leader Collar, also include the size (S, M, L) of the replacement you would like. If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:

Cesar's Way Inc.
P.O. Box 57857
Sherman Oaks, CA 91413

Write “Return” or “Exchange” as appropriate on the outside of the package. Return postage is borne by the customer and is not refundable. For your protection, we recommend that you use Fedex, U.P.S or Insured Parcel Post for your shipment, with tracking. We cannot make refunds or exchanges for lost items without verifiable proof of delivery.

If you would like to contact us directly, please email us at orders@cesarsway.com.

 

Disclaimer of Warranty; Limitation of Liability

EXCEPT FOR ANY WARRANTIES THAT ARE EXPRESSLY MADE IN WRITING WITH RESPECT TO A PARTICULAR PRODUCT, ALL PRODUCTS ARE SOLD WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND CESAR'S WAY INC. HEREBY DISCLAIMS ANY SUCH WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, CESAR'S WAY INC. (AND ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, LICENSORS, LICENSEES, VENDORS, AFFILIATED ENTITIES AND THEIR SUCCESSORS AND ASSIGNEES) SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PRODUCTS OR YOUR USE OF THE PRODUCTS, EVEN IF CESAR'S WAY INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS

I have another question.
Still have questions or comments? Email: orders@cesarsway.com